Privacy Policy

1. Who We Are

John Keith Shutters is a sole-trader business supplying and fitting quality plantation shutters across North Norfolk. Our website address is www.johnkeithshutters.co.uk. You can contact us at John@johnkeithshutters.co.uk or by phone on 07935 750 565.

2. What Information We Collect

We only collect personal information that you voluntarily provide to us, for example when you:

• Submit an enquiry via our contact form
• Send us an email or call us directly

The information collected may include your name, email address, phone number, and the details of your enquiry.

3. How We Use Your Information

We use the information you provide solely to:

• Respond to your enquiry and provide a quotation
• Arrange site visits or installations
• Follow up on previous correspondence

We will never use your details for unsolicited marketing, and we will never sell or share your personal data with third parties for their own marketing purposes.

4. Legal Basis for Processing

We process your personal data on the basis of legitimate interests — specifically, to respond to your enquiry and carry out the service you have requested. Where you have contacted us directly, we rely on your implied consent to respond.

5. How Long We Keep Your Data

We retain your contact details and enquiry information only for as long as is necessary to fulfil the purpose for which it was collected — typically for the duration of any ongoing project and for up to two years thereafter for warranty and follow-up purposes. After this period, your data is securely deleted.

6. Cookies and Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to understand how visitors use the site. These tools collect anonymised data about page visits and browsing behaviour. They do not identify you personally. You can disable cookies in your browser settings at any time.

7. Third-Party Services

Our website is hosted on third-party infrastructure. These providers may process technical data (such as IP addresses and server logs) as part of normal website operation. They are contractually bound to handle such data securely and in accordance with applicable data protection law.

8. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict how we process your data
• Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us at John@johnkeithshutters.co.uk. We will respond within 30 days.

9. Complaints

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the UK's data protection authority, the Information Commissioner's Office (ICO), at ico.org.uk.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this page periodically.